Refund policy

Return & Refund Policy

At [mehnainstore.com], customer satisfaction is our priority. If you receive a damaged or non-working product, we are here to make it right.

1. Mandatory Unboxing Video

To ensure a smooth replacement process, we require all customers to record a continuous video while opening their parcel. * The video must start from the moment you begin opening the outer courier packaging.

  • The video must clearly show the shipping label on the box.

  • The video must demonstrate the damage or the fact that the product is not working.

  • Please Note: We cannot process replacement requests for physical damage or "not working" claims without this unboxing video.

2. Free Replacement Policy

If your product is found to be damaged or defective upon arrival (as proven by your unboxing video), we will provide a 100% free replacement.

  • We will ship the new unit to you at no additional cost.

  • You will not be charged for shipping or the replacement item.

3. How to Request a Replacement

If you discover an issue, please contact us within [24] hours of delivery:

  1. Email us at [Your Email Address] or WhatsApp us at [Your Phone Number].

  2. Include your Order Number.

  3. Attach the Unboxing Video.

Once our team verifies the video, we will dispatch your replacement within 1–2 business days.

4. Exceptions / Non-Returnable Items

  • Items damaged due to customer misuse or improper handling after unboxing.

  • Requests made after [1] days of delivery.

  • Change of mind (we only replace items that are damaged or non-functional).

5. Refunds

We focus on providing high-quality replacements for damaged goods. If a replacement is not available in our stock, a full refund will be issued to your original payment method.